Terms of sale

These terms apply to purchases of PanotStudio plates. The seller is Paulo Renner Siqueira Alves (PanotStudio); full details are in the legal notice.

How to order

1. Message us on WhatsApp at +34 699 405 487 with the plates and colours you want.
2. We send you a summary: the plates, the colours, the total price with VAT and shipping, and the delivery time.
3. The order is placed when you confirm and pay. We confirm the order on WhatsApp or by email, together with these terms and the withdrawal form as a PDF.

Prices and shipping

Prices are those shown on panotstudio.app on the day of the order and include VAT.

• Mainland Spain and the Balearic Islands: shipping is free.
• Canary Islands, Ceuta and Melilla: we give you the price before you order. Shipping there is an export and may involve customs and import taxes (IGIC in the Canary Islands, IPSI in Ceuta and Melilla).

Payment

By Bizum, bank transfer or PayPal, before shipping.

Delivery

You receive the order 3–5 working days after payment. Custom plates take the time we give you in the quote. If an order is delayed, we let you know.

Right of withdrawal

If you’re a consumer, you can withdraw from the purchase without giving a reason within 14 calendar days of receiving the order. Tell us on WhatsApp or by email; you can use the form below, but you don’t have to.

• We refund what you paid, including standard shipping, within 14 days of learning that you’re withdrawing, using the same payment method. We may wait until we receive the plates or until you send proof that you’ve returned them, whichever comes first.
• You pay for the return shipping. Send the plates back, with their stands and cards, within 14 days of telling us you’re withdrawing.
• If a plate has been used beyond what’s needed to check how it works, we may deduct the loss in value.
• The right of withdrawal doesn’t apply to custom plates (another colour, another language, your text or your logo), because they’re made to your specifications.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To Paulo Renner Siqueira Alves (PanotStudio), Avenida d’Eduard Maristany, 23 1:1, 08930 Sant Adrià de Besòs, Barcelona, Spain, paulorsaf@gmail.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …

Ordered on/received on (*): …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): …

Date: …

(*) Delete as appropriate.

Guarantee

Plates come with the 3-year legal guarantee for consumers. If a plate doesn’t work or arrives damaged, message us: you can choose to have it repaired or replaced, free of charge. If that isn’t possible, you can ask for a price reduction or a refund.

The plate’s service

The plate includes, with no fees or extra costs, activation, the redirect to your Google review page and the dashboard to manage your plates. You pay once: the service has no end date, and we guarantee it for at least 3 years from delivery, the same period as the guarantee. If we were ever to stop it, we’d tell you in advance.

Complaints

You can send us any complaint on WhatsApp or by email. We’ll reply as soon as we can, and within one month at the latest.

Applicable law

These terms are governed by Spanish law. If you’re a consumer, you keep the rights the laws of your place of residence give you.